Our refund and returns policy lasts 7 days from the date of delivery. If 7 days have passed, we cannot offer a full refund or exchange.
Eligibility for Returns/Exchanges
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Items must be unworn, undamaged, and in their original packaging (including dust bags, tags, and labels).
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Non-returnable items:
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Customized/made-to-order footwear.
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Products damaged due to misuse or wear.
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Items returned without proof of purchase (receipt/order number).
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Refunds
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Once received and inspected, we’ll notify you via email (royalateliers1@gmail.com) of approval/rejection.
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Approved refunds will be processed to your original payment method within 5-10 business days.
Exchanges
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We only replace items if they’re defective/damaged. Contact us via WhatsApp (+92 314 1567 379) within 7 days to arrange an exchange.
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Exchanges require clear photos/videos of the issue for verification.
Late/Missing Refunds
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Check your bank account first (allow 10 business days for processing).
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If unresolved, contact us at royalateliers1@gmail.com.
Shipping Returns
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Return address: [Insert Your Workshop/Office Physical Address Here]
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Customer pays return shipping fees (non-refundable).
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Use a trackable shipping service – we’re not responsible for lost returns.
Gift Returns
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Gift purchases will receive a store credit via email once the return is approved.
Need Help?
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WhatsApp: +92 314 1567 379 (Mon-Sat, 10 AM – 6 PM PKT)
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Email: royalateliers1@gmail.com
